Refund policy

In addition to this Returns and refund Policy, please read the Terms and Conditions carefully before ordering any products from INOVA. By ordering any products from this website you agree to be bound by these Terms and Conditions. We recommend you keep a copy of the Terms and Conditions for reference purposes.

"INOVA", "our" and "we" are references to InovaAir Australia Pty Ltd (ACN) is 103 549 435.

"you" is the customer

"the site" is www.inovaairpurifiers.com.au


About INOVA Air Purifiers

The site inovaairpurifiers.com.au is owned and operated by InovaAir Australia Pty Ltd. Our Australian Company Number (ACN) is 103 549 435. Our head office is located at Building B, 10 Corella Close, Berkeley Vale NSW 2261, Australia. To contact INOVA please write to us at this address, or email us at sales@airclean.com.au.

1. Cancelling an order not already shipped

To cancel an order not already shipped, Tel 1300 137 244 or email sales@airclean.com.au with details of your order, including your transaction number and your reason for cancelling.

2. Cancellation of held orders

Orders held at the request of the customer cannot be cancelled after 30 days.

3. Returns and refunds

3.1 We trust you will be happy with INOVA products, however, if you decide to make a return, you must call INOVA on 1300 137 244 within 14 days of receiving the item(s) to obtain authorization. Under no circumstances will returns be accepted after 14 days of receipt of the order.

3.2 All items returned will incur a 15% restocking fee; in addition to the actual delivery and pickup charges paid by INOVA will be charged to the customer on all returned orders, please contact sales@airclean.com.au with your postcode for an estimate of these charges. Note: advertised shipping rates may be lower than InovaAir's actual shipping cost. Returns must be sent within 7 days of the RA number being issued; it is your responsibility to keep a record of tracking details for the returned items.

3.3 The product must be in a new condition with any and all included accessories in the original packaging. Returns will not be accepted without the original packaging (additional costs may be incurred). Items returned damaged due to not being packaged correctly in their original packaging will not be accepted for refund.

3.4 When returning item(s) you must assist us with organising the return of these item(s): this includes signing for item(s) on delivery; relabelling as per our instructions and making the item(s) available for collection by our carrier. Failing to assist with any of these processes may result in us rejecting your order cancellation.

3.5 Custom and commercial items are ineligible for return.

3.6 Where multiple air purifier systems have been purchased, only one air purifier system per order can be returned. (15% Restocking fee will apply as per item 3.2)  

3.7 Unopened replacement filters will only be accepted for return for a credit or exchange when ordered in error. (15% Restocking fee will apply as per item 3.2) 

4. A damaged or faulty item

4.1 When you receive your order inspect the packaging for any signs of damage. Notification of a damaged or faulty item on delivery must be reported within 48 hours of your delivery.

4.2 If you receive a damaged or faulty item, we will endeavour to send a replacement as soon as possible (usually the next working day).

4.3 Photographic proof may be required for the damaged item(s) so we can claim insurance from the carrier. We will require you to label and make available for collection faulty item(s).

Disclaimers

InovaAir Australia Pty Ltd does not warrant the Product as a health safety device. The product is not a Medical Device or Therapeutic Device as defined by the Therapeutic Goods Act 1989.